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General
Information
Baseops International, Inc., based in Houston, Texas, is a leading flight support services company specializing in servicing corporate and commercial aircraft throughout the world. Baseops is a subsidiary of World Fuel Services Corporation (NYSE: INT), a leading provider of marine and aviation fuel products and fuel management solutions.
Baseops.com is the Baseops web site that makes it even easier and more convenient to do business with Baseops. With baseops.com, Baseops' clients are able to monitor the status of their trips, including permit applications, hotel arrangements, ground handling information and much more. In addition, clients can access relevant flight and other trip-planning information (for example, airport information, weather reports and much more) online and at any time and from anywhere in the world. Visitors to our Web site can also read about Baseops, our products and services and our senior management team.
If you are interested in becoming a Baseops' client, you either can complete and submit a customer application online (in the "Customer Application" section of baseops.com) or contact Baseops directly by phone, fax or e-mail (see "How do I contact Baseops?" below). To submit an application online, simply complete all of the applicable information in the customer application, review your completed application online and press the "Submit" button. Someone from the Baseops' team will contact you soon after your completed application is submitted. If you have any questions or need assistance in completing the application, please do not hesitate to contact us.
Baseops is always interested in working with leading suppliers, vendors and service providers around the globe. If you are interested in becoming a Baseops' supplier, vendor or service provider, please contact us (see "How do I contact Baseops?" below).
Baseops' clients who have been provided with a username and password can access My Baseops. The rest of our Web site is available to the general public without a username and password.
In order to access My Baseops, Baseops' clients need a username and password. If you already are a Baseops' client and would like to obtain a username and password, please contact us (see "How do I contact Baseops?" below). If you are not a Baseops' client, please see "How do I become a Baseops' client?" above.
To logon to My Baseops, you should select "My Baseops" from anywhere on the site, which will take you to the My Baseops logon page. You should then type your username and password in the appropriate input boxes on the logon page, and then press "Submit." If you do not have a username and/or password, please see "How do I obtain a username and password?" above.
If you have forgotten your username and/or password, please contact us (see "How do I contact Baseops?" below).
Nothing. Baseops' clients have access to My Baseops free of charge.
Once you have logged-on to My Baseops, you will be taken to your Client Desktop, which lists your active trips, as well as recently completed and invoiced trips. Your Client Desktop is a snapshot of your active and recently completed trips and provides you with certain identifying information regarding each, for example, your aircraft tail numbers, trip status, dates and captain for each trip segment. To obtain additional information about each trip, for example, permit information, ground handling arrangements and hotel reservations, you should click on the trip number for the relevant trip.
All of your active trips will appear on My Baseops. In addition, a completed trip (whether billed or unbilled) will remain posted on My Baseops for ninety (90) days following completion of such trip.
To access Baseops' online trip-planning resources, which currently include Baseops' distance calculator, weather information, airport information and fuel information, select the relevant resources by pressing the applicable button on your Client Desktop.
From your Client Desktop, press the "Fuel" button, which will take you to the "Fuel Services" page. At the "Fuel Services" page, click on the image of the Fuel Carnet Directory to access the most recent Fuel Carnet Directory. In order to view the Fuel Carnet Directory, you will need Adobe® Acrobat® Reader, which is available for free from Adobe Systems, Inc. If you do not have Adobe® Acrobat® Reader, click on the "Get Acrobat® Reader®" button on the "Fuel Services" page to obtain your free copy.
To submit a fuel request online, you should complete the fuel request form on the "Fuel Services" page. Please be sure to include all of the information in the form and then press "Submit."
Baseops will always attempt to process your request as quickly as possible. If your request is urgent, however, you should contact Baseops by phone, fax or e-mail (see "How do I contact Baseops?" below) to ensure that your fuel request is received and promptly processed.
You might not be able to see the entire screen because your monitor's screen resolution may need to be changed to a higher setting. (Resolution, which is measured in pixels, is the width and height of your screen's display.) The resolution should be changed to 800 x 600 or greater. Most Web sites cannot be properly displayed at low resolutions, like 640 x 480, for example.
You can change your monitor's resolution on most Windows and Mac OS computers. Just following these steps: For Windows:
The privacy and confidentiality of your information is very important to us. Baseops does not disclose your personal information to any third parties unless authorized by you, including if necessary to process your customer application, or required to do so by law. As detailed below, we safeguard, according to strict standards of security and confidentiality, any information you share with us. For additional information about our privacy policies, please see the Privacy Statement posted on our Web site or contact us (see "How do I contact Baseops?" below).
Baseops maintains multiple security measures, physical, electronic and procedural, to store and secure information about you from unauthorized access. For example, confidential information on our Web site is fully secured by password protection, and information transmitted over the Site is encrypted using industry standard Secure Socket Layer (SSL) encryption. In addition, Baseops does not release any of your information to any third party without your prior authorization or as may be required by law.
Baseops uses industry standard encryption methods for data transmitted via our Web site. Encryption technology helps secure the transmission of information via the Internet by encoding, or scrambling, the transmitted data, which translates data into hard to decipher code. Without a corresponding decoder, the transmission would look like nonsense text and be unusable. The decoder enables the data to be translated back into meaningful communication.
Our Web site uses frames. The graphical header across the top of your screen is one frame, and the left navigation bar is another screen. The main portion of the site appears in the remaining frame. Frames that display general information about the site, such as the header and the left navigation bar, are not encrypted. However, any screen that displays or requests information about your account, username and/or password, application and other sensitive information is encrypted. Because our site uses frames, you may not see the gold lock symbol in the status bar or your browser. The secure pages are indicated by a gold lock in the upper right corner of each secured page. To view our secure page information and SSL certificates, you should right click in the page area and select "Properties".
To change your password, e-mail address and other account information, press the "Settings" button on your Client Desktop, which will take you to the "Client Settings" page. From this page, you can make the required changes and press "Submit." You also could contact Baseops by phone, fax or e-mail (see "How do I contact Baseops?" below) to make any changes.
You may request that your personal information be removed from our databases so that you will not receive future communication from us or modify personal information transmitted to us, as well as to terminate online access, if any, that you may have to your Baseops' account information. To do so, please send your request to Baseops by phone, fax or e-mail (see "How do I contact Baseops?" below).
If you have any questions about our Web site, Baseops, your customer application or about your account, or if you would like to request that your personal information be removed from our databases, please do not hesitate to contact us:
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